Services
- Data definition: Your business have stored informations about customers, targets, payments, what can we integrate on your ExpertCall system. Every inbound information about ExpertCall will integrate your companys CRM/ ERP / customer care / billing system. Your operators will have informations about every incoming calls owner of payments, services when the call is active, if needed.
- Business processes: Before customizing a solution, our highly qualified project management team studies the way you conduct your business and your company’s business processes, connections, and social media appearance.
- Training and documentation: Towards the cutover stage of the project, we provide you with excellent ‘‘train the trainer’’ courses, so that key personnel obtain in-depth knowledge of our products and gain job efficiency.
- Self-service interactive response system definition, and specification of data flow integration between ticketing, CRM, billing, or other company specific system. ExpertCall is unified multimedia communication platform, what best way for effective cost reduction.
- Real time and historical reporting: See details on customer requests, call termination types, survey results, and so much more in an easy-to-read dashboard.
Telecommunication Services
- Excellent quality levels, competitive prices
- National and international telephone numbers available
- Shared-cost and toll-free numbers
- Phone number porting