References
Testimonials
“Our Call Center was well-proven by ExpertCall. Desktop interface is easy to use, easy to use, user-friendly. New colleagues will learn to handle it in a few minutes, saving you a lot of time. The Manager interface is also well-structured. Creating dial-up menus is a child’s play, and we can get statistics for us with a few clicks. What is still a big advantage of the program is the developer / support team. All our questions / ears are open to us, thanks to which the software satisfies all our needs.”
SIFRIK TAMÁS
Call Center Manager, Digitalink Kft.
“I have only positive experiences with ExpertCom. We have been using our ExpertCall product for many years to perform our call center tasks. Over the years, we had to incorporate many improvements into the system to suit the changing needs of our own and market, with which ExpertCom’s colleagues were most helpful and creative. As a result, we received a unique call center program on the market, which we enjoy using day and night, and enjoy ease of use and how it helps our work.”
HUBER TAMARA
Project manager, Paradise Solution Kft.
“BKK was lookong for an IT solution to operate its dial-up customer service, which
provided opportunities to fit our existing systems, and provided customer-friendly
solutions that we have identified as a key priority. Our choice was the support and
availability of ExpertCall, the logical structure and ease of handling of the user
interface, and the complexity of integrated reports. Another important aspect was
the possibility of monitoring the current state of telephone callers and the entire call-
center, which enables us to organize and prompt interventions..”
JUHÁSZ ANDRÁS
Customer Releationship Manager, Budapesti Közlekedési Központ
“Our company’s relationship with ExpertCall goes back longer. We have been using this product for years to serve our customer service tasks. Over the past period, a lot of our development requests have been met fast, efficiently and forwardly. All our feature request were handled flexible, they never said no to anything, and most of the time they came out of greater solution than we originally imagined. The Manager interface is a perfect solution for measuring operator performance, both in real time and in a historical period. We hope that more successful years will continue in the partnership between the two companies.”
